Data Privacy Policy
Sonsio Data Privacy Policy & Notification of Information Practices
At The Sonsio Affiliated Companies (collectively "Sonsio" or "we"), we value the trust you have placed in us and maintaining this trust is a high priority for us. We pride ourselves on providing excellent services and protecting your data is an important part of what we do. This policy identifies what information we collect, what we do with that information, and how you can control your own information.
BY USING OUR SERVICES OR WEBSITES, OR ACCESSING OR REGISTERING ON OUR WEBSITES, YOU ARE CONSENTING TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE, ACCESS, OR PROVIDE YOUR INFORMATION ON OUR WEBSITES.
Jump to a specific section of our Privacy Policy:
- What is Data Privacy
- What is Personal Information
- What We Collect
- Why We Collect Information About You
- How We Use Your Information
- What Information We Share with Others
- How We Protect Your Information
- Cookies
- Children's Privacy
- California “Do Not Track” (DNT) Disclosures
- California Consumer Privacy Act
- How You Can Control the Use of Your Information
- Revisions to this Policy
- Contact Us
Data privacy is the protection of personal data from those who should not have access to it and the ability of individuals to determine who can access their personal information.
Personal information is data that can be used to uniquely identify an individual.
Non-Personal information is any data that cannot be used to uniquely identify an individual. Information about what services are provided, how the service is provided, and service data are all considered to be non-personal information.
Sonsio collects only information needed to provide service to customers.
- We receive information from companies or third parties from whom you purchase or receive products and for which we contractually provide the products’ services and benefits. We limit the collection, use, and access of this information to the minimum necessary to provide you service.
- We receive information from third-party providers who help us provide your product’s services and benefits.
- We collect information from you when you complete online forms, such as claim forms, or provide information by phone, fax, or email to Sonsio, including feedback from you about our performance or that of our third-party providers.
- When you visit Sonsio’s website, we log your current internet address. We may keep track of what portions of the website you are visiting. We anonymously aggregate this information to help us create a better experience for users of our website.
If you request information from Sonsio or submit feedback, we may request your name, mailing address, telephone number, and email address in order to respond to your inquiries.
The information we collect about you may include:
- First and Last Name
- Street, City, State/Province, Zip/Postal Code, and Country
- Phone
- Covered Vehicle Year, Make, Model, and VIN
Why We Collect Information About You
Sonsio collects information that (a) is needed to provide service to customers, (b) is necessary for the effective operation of the company, or (c) is required by law.
Sonsio will not sell or rent your personal information to any third parties.
Sonsio uses information collected (a) to provide service to customers, (b) to effectively operate the company, or (c) to fulfill legal requirements.
Information is used to:
- Provide goods and services to customers
- Communicate effectively with customers
- Assist customers with issues and requests
- Communicate industry-related, legal, and regulatory information
- Evaluate and improve our business and services
- Perform data analytics for the improvement of the business and associated services
- Protect against identity theft, fraud, and other criminal activities
- Comply with legal and regulatory obligations
Sonsio will not sell or rent your personal information to any third parties.
Your personal information will be stored for as long (a) as is necessary or appropriate to carry out the purpose(s) for which such information was collected, (b) as we are required to maintain such information by law or regulation, or (c) as we must meet any legal obligations. The destruction of personal information is at the sole discretion of Sonsio unless instructed by the individual or unless we are legally required to retain the information.
What Information We Share with Others
We disclose your personal information to third-parties only if necessary or appropriate to help us provide products and services requested by you, or as required by law or regulation.
Third parties are contractually prohibited from using your personally identifiable information for any purpose other than (i) providing Sonsio related services, or (ii) fulfilling legal and regulatory requirements.
We will not sell or rent your personal information to any third parties.
Sonsio may transfer information about you in the event of a merger, acquisition, liquidation, or change of control.
We have what we believe to be reasonable physical, electronic, and procedural safeguards to protect the privacy and security of your personal information and require the same of our third-party partners.
We may share your information with government agencies and law enforcement as required by law, if there has been injury to Sonsio’s rights or property or those of our customers, or if there has been a violation of website policies.
Users may submit comments or other content that may be published on publicly accessible websites. This content can be seen and used by others. Sonsio has no control over and makes no commitment to the security of this information. We advise customers not to disclose any personally identifiable information on publicly accessible websites.
How We Protect Your Information
Sonsio takes data privacy seriously and recognizes the importance of maintaining data security. We employ technical, physical, electronic, and procedural safeguards designed to protect the privacy and information of our customers, partners, and associates from unauthorized access, use, or disclosure.
We use what we believe to be reasonable physical, electronic, and procedural safeguards to protect the privacy and security of the personal information we gather.
By providing personal information, you acknowledge and agree that we may use this information for the provision of service, that we may communicate with you electronically, and that we may disclose information as required by law.
Sonsio may use “cookies”, log files, clear gifs, and similar programs on certain portions of the website. Sonsio does not use cookies or similar programs to retrieve information that is unrelated to your visit or your interaction with the website.
“Cookies” are small text files stored on your computer’s hard drive. “Clear gifs” are small graphics files stored on your computer’s hard drive that are similar in function to cookies. They allow Sonsio to personalize your experience, provide specialized content and support to customers, record session information, compile data regarding use of the website, recall visitor preferences, and/or simplify the completion of online forms.
Most browsers automatically accept cookies, but you can use settings on your browser to disable or turn off cookies. If you choose to reject the cookies used by the website, you may be unable to access certain areas of the website, or your use of the website may be degraded.
We do not intend to collect any personably identifiable information from children under the age of 18, although the forms on our website are capable of collecting online contact information from children who furnish it without parental consent or notification. We ask that children do not submit any personally identifiable information to us. If you believe that we have collected personally identifiable information from a child, please notify us, and we will take appropriate steps.
California “Do Not Track” (DNT) Disclosures
California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Because there currently isn't an industry or legal standard for recognizing or honoring DNT signals, we don't respond to them at this time. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
California Consumer Privacy Act
In accordance with the California Civil Code, Sonsio does not disclose personally identifiable information and does not use personally identifiable information for its own marketing purposes.
You may request to know what specific pieces of personal information we have collected about you, the categories of sources from which your personal information was collected, and the purpose(s) for which it was collected.
You may also request to delete or modify your personal information, subject to our right or need to retain this information in accordance with the California Consumer Privacy Act.
Requests may be made in writing by submitting a fax to 1-866-287-5177 or a letter to: Sonsio, LLC, Attn: Privacy Policy, 5630 Ward Road, Arvada, Colorado 80002. Please include with your request: (i) your first and last name, (ii) your address, (iii) your telephone number, (iv) your relationship with us, and (v) a description of the information you disclosed to us. If your request does not contain this information, we may not be able to assist you. After your request, we may verify that you are the person whose personal information we have collected.
Before acting upon your request, we will take reasonable steps as allowed by law to verify your identity.
How You Can Control the Use of Your Information
Sonsio is compliant with data privacy laws in all states. Regardless of the state in which you live, you may request to delete or modify your personal information, subject to Sonsio’s right or need to retain this information and in accordance with federal and state regulations.
Requests may be made in writing by submitting a fax to 1-866-287-5177 or a letter to: Sonsio, LLC, Attn: Privacy Policy, 5630 Ward Road, Arvada, Colorado 80002. Please include with your request: (i) your first and last name, (ii) your address, (iii) your telephone number, (iv) your relationship with us, and (v) a description of the information you disclosed to us. If your request does not contain this information, we may not be able to assist you. After your request, we may verify that you are the person whose personal information we have collected.
Before acting upon your request, we will take reasonable steps as allowed by law to verify your identity.
We may amend this policy or practice from time to time. All revisions will be posted to our website.
Questions or comments should be directed to 
or by calling us at 303-736-1111. You may also direct any written correspondence to: Sonsio, LLC, Attn: Privacy Policy, 5630 Ward Road, Arvada, Colorado 80002.
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