Sonsio’s Mechanical Advisory Programs
Leverage the expertise of our ASE-certified mechanics through our Mechanical Advisory platform—featuring MyAutoExpert®, TalkToMyMechanic®, and GoToMyMechanic®—to support your customers with mechanical diagnosis and repair questions, rental car guidance, and live chat functionality directly on your website. Sonsio’s expert technicians are equipped with specialized training across phone and digital channels, along with access to comprehensive diagnostic databases and real-time parts pricing across the United States and Canada. This enables us to deliver timely, accurate support on your behalf, providing a seamless extension of your team and a consistent, high-quality customer experience.
Live Chat Administration
Provides a customized live chat window on your website for your online visitors to chat with our ASE Certified Technicians and receive answers to their mechanical questions in real time.
Who Does Sonsio Serve?
Sonsio Vehicle Protection is committed to innovation and excellent service for partners and consumers. Since our inception in 1984, Sonsio has been a leader in the automotive industry providing a comprehensive offering of vehicle protection services to the following groups:
- Administrators – Sonsio partners with Third Party Administrators to provide off-the-shelf, private label, or custom designed vehicle protection plans that can be sold to dealerships throughout the United States and Canada.
- Agents – We help F&I agents build long-term relationships and establish trust with new and prospective dealers by offering Sonsio Vehicle Protection plans that are competitively priced and designed for 100% consumer satisfaction.
- Body Shops – Our protection plans offer consumers protection from the damage that insurance doesn’t cover. That’s what brings them back in to your shop again instead of your competitor’s next time they need a repair.
- Consumers – When you purchase a new vehicle, RV, travel trailer or motorcycle, you want to protect it against everyday damage. Preserve its value and safety with a Sonsio Vehicle Protection plan.
- Dealerships & Dealer Networks – Car buyers want protection from the smaller damages that insurance doesn’t cover. Sonsio helps dealerships offer these plans to increase PVR income and consumer satisfaction.
- Financial Institutions – We partner with banks, credit unions, lenders, and financial institutions to build custom plans that are serviced end-to-end by our technicians and dedicated service specialists.
- Insurance Companies – Sonsio works with insurance companies to offer members a total appearance protection plan that can be labeled for your brand and keep your Members’ vehicles looking like new.
- Motorcycle Dealers – Sonsio’s protection plans for motorcycles cover your consumers from a variety of damages caused by everyday road hazards to help keep vehicles in like-new condition.
- OEMs – Enhance your OEM brand with Sonsio Vehicle Protection. We offer completely customized plans for your retailer network to offer to consumers when purchasing their new vehicle.
- Point-of-Sale Vendors – Sonsio offerings can be seamlessly integrated into to point-of-sale menus ensuring higher closure rates on warranties and increased profitability for the dealer as well as transaction-level revenue sharing for the point-of-sale vendor.
- Repair Shops & Chains – Sonsio has created and managed nationwide warranty and labor reimbursement programs for thousands of facilities including those of the largest automotive aftermarket parts suppliers, multiple dealer associations, numerous retail chains, and many independent retailers.
- Rideshares – Rideshare drivers want their vehicles looking like new to keep riders satisfied. We partner with rideshare companies to create custom protection plans that best suit the unique needs of their drivers.
- RV & Travel Trailer Dealers – Sonsio’s protection plans for RVs cover your consumers from a variety of damages caused by everyday road hazards. Our plans cover RVs, motor homes, travel trailers, pop-ups, and truck campers to help keep vehicles in like-new condition.
- Tire Retailers – Whether you choose a program that automatically embeds road hazard coverage on tires, offers it at the point of sale, or sells it through an online, stamp-less, pay-as-you-go system, you'll have nationwide coverage that generates immediate income, eliminates any long-term financial or regulatory risk, and drives repeat business.
These benefits help provide vehicle owners with affordable and valuable coverages to keep vehicles on the road safely, and also maximize the resale value by keeping the appearance of vehicles like-new.
On-Demand Phone Support
General and emergency on-demand phone support provided by our ASE Certified Master and World Class Technicians including: shop locator, mechanical diagnosis, repair estimator, technical assistance, and repair second opinion. Our advisors are able to direct the consumer to the nearest affiliate of our nationwide network providing a warranty on work performed, validate the diagnosis and recommended repairs, ensure charges are at fair market price, identify potential issues afflicting the automobile, or even dispatch a service vehicle as covered under the member’s program (or at the customer’s expense or reimbursement).
Rental Car Support
On-demand phone support provided by ASE Certified Master Technicians to consumers needing immediate guidance about any rental car being driven. Our mechanics offergeneral or emergency advice using years of automotive experience to help avoid unnecessary costs, time, and frustrations.
Used Car Buying Assistance
ASE Certified Master Technicians assist members in making an informed and empowered decision and can give detailed information and reports about: vehicle features, comparison pricing, ownership costs, maintenance schedules, recalls, technical service bulletins, used car checklists, inspection forms, and support in understanding what all of these things mean in easy-to-comprehend terms.


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