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On-Demand Phone Support

Sonsio’s On-Demand Phone Support offers general or emergency on-demand phone support provided by ASE-Certified Master and World Class Technicians including: shop locator, mechanical diagnosis, repair estimator, second opinion, and technical assistance. Our advisors are able to direct the customer to the nearest affiliate of our nationwide network providing a 24-month/24,000 mile warranty on work performed, validate the diagnosis and recommended repairs, ensure charges are at fair market price, identify potential issues afflicting the automobile, or even dispatch a service vehicle as covered under the member’s program (or at the customer’s expense or reimbursement).

THE BENEFITS OF ASE-CERTIFIED TECHNICIANS
Today’s vehicles are more advanced than ever before. The technology that goes into each vehicle is constantly changing, which means the methods and tools needed to repair them are constantly changing, too. Automobile technicians must have current skills and knowledge to keep pace with the ever-changing vehicles. The National Institute for Automotive Service Excellence (ASE) is an independent, non-profit organization that tests and certifies individual automotive repair technicians based on skills, knowledge and experience.

Sonsio's On-Demand Phone Support may be offered as a stand-alone product or in combination with other Sonsio Vehicle Protection benefits.

For more information about Sonsio's On-Demand Phone Support, fill out the form to the rightbelow.

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Learn about our other Mechanical Advisory benefits:

  • Live Chat Administration – Provides a customized live chat window on your website for your online customers to chat with ASE Certified Technicians and receive answers to their mechanical questions in real time. Click here to learn more
  • Rental Car Support – On-demand phone support provided by ASE Certified Master Technicians to customers needing immediate guidance about any rental car being driven. Click here to learn more
  • Used Car Buying Assistance – ASE Certified Master Technicians assist members in making an informed and empowered decision and can give detailed information and reports about: vehicle features, comparison pricing, ownership costs, maintenance schedules, recalls, technical service bulletins, used car checklists, and inspection forms. Click here to learn more

We hope you find this information helpful to drive your profits and protect your customers with these Mechanical Advisory benefits. We look forward to being your partner!