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Live Chat Administration

If you have a website, you may be losing customers by not offering live customer service and support so your visitors can access the information they need readily available to make important buying decisions about your automotive products and/or services.

Sonsio can work with you to provide a custom chat window for your online customers. Our chat solution is powered by personal support from real people. This gives you the opportunity to offer visitors the ability to ask questions real time, improving visitor satisfaction and maximizing your sales.

Here are some examples:
— “There are three different alternators listed for my car. How do I know which one I really need?”
— “What’s the difference between all of the types of brake pads available for my vehicle?”

We can help answer difficult questions like these... The success of a live chat session has more to do with the agent than with anything else. Our mechanical technicians offer years of automotive experience to support your business.

Sonsio's Live Chat Administration may be offered as a stand-alone product or in combination with other Sonsio Vehicle Protection benefits.

For more information about our Live Chat Admininistration, fill out the form to the rightbelow.

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Learn about our other Mechanical Advisory benefits:

  • On-Demand Phone Support – On-demand phone support provided by ASE Certified Master Technicians: shop locator, mechanical diagnosis, repair estimator, technical assistance, and repair second opinion. Click here to learn more
  • Rental Car Support – On-demand phone support provided by ASE Certified Master Technicians to customers needing immediate guidance about any rental car being driven. Click here to learn more
  • Used Car Buying Assistance – ASE Certified Master Technicians assist members in making an informed and empowered decision and can give detailed information and reports about: vehicle features, comparison pricing, ownership costs, maintenance schedules, recalls, technical service bulletins, used car checklists, and inspection forms. Click here to learn more

We hope you find this information helpful to drive your profits and protect your customers with these Mechanical Advisory benefits. We look forward to being your partner!